Loyalty & Credit Policy
Effective Date: January 1, 2025
1. Overview
At eSIMDiscount, we value your trust and satisfaction. While eSIM plans are digital products that cannot typically be refunded once activated, we offer a flexible Loyalty Credit Program to ensure a positive experience with every purchase.
2. Eligibility for Credits
You may qualify for loyalty credits if:
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Your purchased eSIM could not be activated due to technical issues beyond your control.
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You experience a failed QR delivery or duplicate charge.
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A network partner confirms that the plan was not successfully provisioned.
Credits are applied to your eSIMDiscount account and can be used toward any future purchase on our site.
3. Non-Eligible Cases
Credits are not issued for:
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eSIMs that have been installed, activated, or partially used
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Issues resulting from incompatible devices or incorrect plan selection
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Poor connectivity in regions outside the coverage area
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Requests made after the plan expiration date
4. How to Request Review
If you believe your case qualifies, email support@esim.discount within 7 days of purchase with your order number and a brief description of the issue.
Our team will verify the transaction with Airalo’s systems and notify you of the outcome within 3 business days.
5. Loyalty Credit Details
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Credits are issued in USD value equal to the plan purchase amount.
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Credits never expire and are automatically applied at checkout.
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Credits cannot be redeemed for cash or transferred to another account.
6. Commitment to Fairness
We review all credit requests carefully and aim to provide the fairest resolution possible.
Our goal is simple — to keep you connected and confident that every purchase through eSIMDiscount is backed by integrity.
7. Contact Us
For support or to inquire about your loyalty status, contact:
eSIMDiscount Support
📧 support@esim.discount
🌐 https://esimdiscount.store